Return and Refund Policy
Last updated: January 13, 2024
This Return and Refund Policy complies with the British Columbia Business Practices and Consumer Protection Act (SBC 2004), the Consumer Protection Act, 2002 (Ontario), and other applicable Canadian consumer protection legislation.
1. Definitions and Interpretation
In this policy, unless the context requires otherwise:
- "Company," "we," "us," or "our" refers to Diode Distribution Ltd., registered in British Columbia, Canada, with its principal place of business at 9010 Lord Rd, Port Alberni, BC V9Y9C1.
- "Customer," "you," or "your" refers to the individual or entity purchasing products from us.
- "Products" refers to any goods or services offered for sale by the Company.
- "Order" means a request to purchase Products from us.
2. Legal Compliance and Jurisdiction
This policy is governed by and construed in accordance with the laws of British Columbia, Canada. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts of British Columbia, without prejudice to any mandatory consumer protection provisions that may apply in your jurisdiction.
3. Order Cancellation Rights
Pursuant to applicable Canadian consumer protection legislation:
- You have the right to cancel your Order at any time before the Products are shipped.
- Cancellation requests must be submitted in writing to diodedistributionltd@gmail.com.
- Upon receipt of a valid cancellation request, we will process your refund within 14 business days, as required by Section 21 of the British Columbia Business Practices and Consumer Protection Act.
- Refunds will be issued using the original payment method, including all applicable taxes and charges.
4. Shipping, Delivery, and Risk Transfer
In accordance with Canadian commercial law:
- Risk of loss transfers to you upon delivery of the Products to the carrier.
- Once an Order has been shipped, it cannot be cancelled, and you must accept delivery.
- If you decline delivery, you will be responsible for all associated delivery fees, return shipping costs, and any depreciation in the value of the Products.
- Shipping costs are non-refundable except where required by applicable law.
5. Return Eligibility and Conditions
To be eligible for a return:
- The Products must not have been shipped.
- You must have retained all original documentation, including invoices and shipping documents.
- The Products must not be sale or discounted items (unless otherwise required by applicable law).
- You must comply with any additional requirements under applicable provincial consumer protection legislation.
6. Payment Terms and Partial Payments
In accordance with Canadian contract law:
- All payments must be made in Canadian Dollars (CAD).
- Partial payments or deposits are non-refundable if you fail to complete the full payment for the Products.
- We reserve the right to withhold delivery until full payment is received.
- Interest on overdue payments will be charged at the maximum rate permitted by law.
7. Warranty and Liability
Subject to applicable Canadian consumer protection laws:
- Products are covered by statutory warranties as provided under provincial consumer protection legislation.
- Our liability is limited to the purchase price of the Products, except where such limitation is prohibited by law.
- We are not liable for any indirect, consequential, or incidental damages.
- Nothing in this policy limits your statutory rights as a consumer under applicable Canadian law.
8. Contact Information
For inquiries regarding this policy or to initiate a return:
Email: diodedistributionltd@gmail.com
Address: 9010 Lord Road, Port Alberni BC V9Y9C1
Phone: 877-959-3306
This policy is subject to change without notice. Changes will be effective immediately upon posting to our website. This policy was last modified on January 13, 2024, and is valid until replaced by a newer version.
For information about your rights under Canadian consumer protection legislation, visit the Office of Consumer Affairs at https://www.ic.gc.ca/eic/site/oca-bc.nsf/eng/home